🇺🇸 Free U.S. Shipping on All Orders
At CULINAX, we aim to deliver your kitchen essentials quickly, safely, and with complete transparency. Below is everything you need to know about our shipping process.
All orders are processed within: 1–2 business days (Monday–Friday)
During high-volume periods (holidays or major sales), processing may take an additional 1 day.
You will receive an email confirmation once your order is placed, and a tracking number as soon as it ships.
Estimated delivery times vary by region:
Canada Standard Shipping: 7–12 business days
United Kingdom & EU Standard Shipping: 7–15 business days
Australia & New Zealand: Standard Shipping: 8–15 business days
Rest of World Standard Shipping: 10–20 business days
Note: Delivery may take longer due to customs delays or carrier issues outside our control.
Shipping fees depend on destination and total order value.
Orders above $75 (US only) receive free standard shipping.
Exact fee is calculated at checkout.
Once your order ships, you will receive:
If your tracking number doesn’t update within 3–5 days, please contact us and we’ll help investigate.
Please ensure your shipping details are correct at checkout. CULINAX is not responsible for:
If the order returns to us due to an incorrect address, a reshipment fee may apply.
If your package is marked “Delivered” but you did not receive it:
We will assist case-by-case to determine the best solution.
(Note: CULINAX is not liable for packages stolen after delivery.)
Shipping delays may occur due to:
If your order is delayed beyond the estimated window, please reach out to our support team.
International customers may be charged:
These charges (if any) are the responsibility of the buyer and vary by country.
You may request an order cancellation within 12 hours of purchase. After this window, the order may already be in processing and cannot be cancelled.
For changes (address, items), please contact us immediately.
